Introduction

This Payment Policy explains the payment methods available at Vendlay, how transactions are processed, and information regarding billing, payment processing, order confirmation, and refunds.

Accepted Payment Methods

Vendlay accepts the following payment methods where available at checkout:

• Credit Cards: Visa, MasterCard, American Express, Discover
• Debit Cards: Visa and MasterCard debit cards
• Digital Payments: PayPal, Apple Pay, Google Pay

All payments must be made in U.S. Dollars (USD). The payment methods available for a particular order will be displayed during checkout.

Payment Security

Payment information is processed through the payment services available at checkout. All transactions on Vendlay.shop are encrypted using 256-bit SSL technology to protect your information during checkout.

Vendlay does not request customers to send complete card numbers, CVV codes, or other sensitive payment information through regular email or chat. Payment information may be processed directly by third-party payment providers according to their applicable terms and privacy practices.

Order Authorization and Confirmation

• Authorization: When you place an order, your selected payment method may be checked or authorized by the applicable payment provider to confirm that the transaction can be processed. Depending on your bank or payment provider, this authorization may appear as a temporary hold on your account.
• Confirmation: After an order has been successfully submitted and payment has been confirmed, you will receive an order confirmation email containing information about your purchase.
• Order Acceptance: Vendlay may decline or cancel an order where there is an issue involving payment authorization, pricing information, product availability, suspected unauthorized activity, or other circumstances requiring the order to be reviewed.

If an order is cancelled after payment has been successfully processed, any applicable refund will be handled according to our Return & Refund Policy.

Payment Verification

To help protect transactions, Vendlay or the applicable payment provider may request additional information or verification when an order requires review. This may include:

• Confirming order information.
• Confirming billing details.
• Verifying payment information through the applicable payment provider.
• Reviewing unusual or potentially unauthorized transactions.

If the required information cannot be confirmed, an order may be delayed, declined, or cancelled.

Billing Information

Customers should ensure that the billing information entered during checkout is complete and accurate. Please review the following before submitting an order:

• Billing name.
• Billing address.
• Payment details.
• Email address.
• Telephone number, where required.

Incorrect or mismatched billing information may result in payment processing delays or additional verification.

Payment Issues

If your payment is declined or cannot be completed, please check the following:

• Confirm that your payment method is valid.
• Check that sufficient funds or available credit are present.
• Verify that your billing information has been entered correctly.
• Confirm that your payment method is enabled for online transactions.
• Contact your bank or payment provider if necessary.

If you continue to experience payment issues, please contact Vendlay using the contact information provided below.

Refunds

Refunds are handled according to our Return & Refund Policy. Where a refund is approved:

• The refund will generally be sent to the original payment method used for the order.
• Processing time may vary depending on the customer’s bank, card issuer, or payment provider.
• Vendlay does not control the time required by a third-party financial institution to post a processed refund.

For complete information about return eligibility, return shipping, and refund processing, please review our Return & Refund Policy.

Payment Disputes

If you believe that a charge associated with your order is incorrect or unauthorized, please contact Vendlay as soon as possible with your order and payment details.

• We will review the available transaction information and provide assistance regarding the payment issue.
• If the matter involves a bank, card issuer, or payment provider, customers may also need to contact the applicable financial institution directly.

Currency

All prices and transactions on Vendlay.shop are processed in U.S. Dollars (USD) unless otherwise stated.

If a customer uses a payment method or financial account that operates in another currency, the applicable payment provider or financial institution may apply currency conversion charges. Any currency conversion charges imposed by a third-party payment provider or financial institution are outside Vendlay’s control.

Changes to This Policy

Vendlay may update this Payment Policy periodically to reflect changes in our payment procedures, payment providers, or legal requirements. Any updates will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us About Payments

If you have questions about payment methods, transaction processing, billing information, or a payment-related issue, please contact Vendlay using the details below.