Our Promise to You

At Vendlay, we want you to love what you buy. But if something isn’t right, we’re here to help. This policy explains how returns work, what’s eligible, and what to expect when you request a refund. We keep it simple and fair.

How Long Do You Have

You have 30 days from the day you receive your order to request a return. Just reach out to us within that time, and we’ll take it from there.

To start a return, simply email us at info@vendlay.shop with your order number and let us know what’s going on. If there’s a problem with your product, please share the details so we can sort it out quickly.

What Can Be Returned

We accept returns for both defective and non-defective products. Here’s the breakdown:

• Defective or Damaged Items: If your product arrives broken, doesn’t work, or isn’t what you ordered, we’ll make it right.
• Non-Defective Items: Changed your mind? No problem. You can return eligible items within 30 days.

Please don’t send anything back before contacting us first. We need to review your request and give you proper return instructions.

Return Conditions

To keep things smooth, please make sure:

• The product is in its original condition with all tags, packaging, and accessories included.
• For non-defective returns, the product hasn’t been intentionally damaged, altered, or misused.
• For defective items, please hold onto the product and packaging while we review your claim.

How to Request a Return

Getting started is easy:

• Email us at info@vendlay.shop within 30 days of delivery.
• Include your order number, the product you want to return, and the reason.
• If the item is damaged or incorrect, attach a photo if you can.

Once we receive your request, we’ll review it and send you return instructions. Please follow them carefully.

Defective, Damaged, or Incorrect Products

If something arrives broken, defective, or wrong, we’re genuinely sorry. Contact us right away, and we’ll fix it. We may ask for photos to help us understand the issue.

If the mistake is on our end, we’ll cover the return shipping costs. No questions asked.

Changed Your Mind

If you decide you no longer want an item, you can still return it within 30 days. Just make sure it’s in original condition. For these returns, you’ll be responsible for the return shipping cost.

Return Shipping Costs

Who pays for return shipping depends on the situation:

• If we made a mistake (wrong item, defective, damaged): We cover the return label.
• If you changed your mind or ordered by mistake: You cover the return shipping.

Please wait for our return instructions before sending anything back.

Exchanges

We don’t offer direct exchanges. If you want a different product, just return the original item and place a new order. This helps us process everything faster and more accurately.

Restocking Fee

We don’t charge restocking fees. Ever. You get back the full purchase price (minus shipping costs for non-defective returns). Restocking fee: $0 USD

When You’ll Get Your Refund

Once we receive and inspect your return, we’ll process your refund within 10 business days. The money will go back to the original payment method you used.

Keep in mind that your bank or credit card company may take a few extra days to make the funds available. That’s normal and outside our control.

Refund Taking Too Long

If it’s been more than 10 business days since we received your return and you haven’t seen your refund, first check with your bank. Sometimes they hold funds longer. If they confirm everything is clear on their end, email us at info@vendlay.shop and we’ll look into it.

Order Changes and Cancellations

Need to change or cancel your order? You have 24 hours from the time you place it. Email us at info@vendlay.shop right away. If your order has already been processed or shipped, we won’t be able to stop it, and you’ll need to follow the return process.

Issues With Delivery

If your order arrives damaged or something is missing, please let us know within 30 days. We’ll work with the carrier and make sure you’re taken care of.

Refund Method

Refunds go back to the original payment method you used. If that’s no longer available, we’ll reach out to find an alternative solution.

Policy Updates

We may update this policy occasionally. The latest version will always be posted here with the date it was last updated. We recommend checking back before making a return request.

Have Questions

If anything isn’t clear, or you just need help with a return, our team is here for you. Just reach out using the details below.