Our Shipping Promise

We want your shopping experience to be smooth from start to finish. This policy explains how we process, ship, and deliver your orders across the United States. By placing an order with us, you’re agreeing to the terms below.

Where We Ship

We currently ship within the United States only. We don’t offer international shipping at this time. If you provide an address outside the US, we won’t be able to process your order. Please make sure your delivery address is complete and accurate.

Shipping Charges

We keep shipping simple with a flat rate of $30 USD per order. You’ll see the total shipping cost clearly displayed at checkout before you complete your purchase. No surprises.

Order Cut-Off Time

Our daily cut-off is 4:00 PM PT. If you place your order before then on a business day, it starts processing that same day. Orders after 4:00 PM, on weekends, or on holidays begin processing the next business day.

Processing Time

We typically need 1 to 2 business days to get your order ready. This includes verifying your payment, picking and packing your item, and preparing it for shipment. Weekends and holidays don’t count as business days.

Transit Time

Once your order is on its way, it usually takes 6 to 7 business days to reach you. Transit starts when the carrier picks up your package. Actual delivery times can vary based on your location, carrier operations, weather, or other factors.

Estimated Delivery Time

From the day you place your order, expect to receive it in about 7 to 9 business days. That’s 1–2 days for processing plus 6–7 days in transit. These are estimates, not guarantees. Sometimes things outside our control can cause delays.

Shipping Carriers

We work with reliable shipping carriers to get your order to you safely. The carrier we use depends on your location, the size of your package, and other factors. Once your order is dispatched, we’ll let you know who’s handling the delivery.

Tracking Your Order

When your order ships, we’ll send you a confirmation email with a tracking number. Please allow up to 24 hours for the tracking information to show up on the carrier’s website. If your tracking hasn’t updated or shows an issue, just reach out to us.

Order Changes and Cancellations

Need to make a change? You have 24 hours from the time you place your order. Just email us at info@vendlay.shop right away. If your order has already been processed or shipped, we won’t be able to stop it. In that case, you’ll need to follow our return process.

Shipping Address

You’re responsible for providing a correct and complete shipping address. Please double-check your:

• Full name
• Street address and apartment/unit number
• City, state, and ZIP code

If you realize you made a mistake, email us immediately. We’ll try to fix it, but we can’t guarantee changes once the order has started processing.

Failed Delivery Attempts

If the carrier can’t complete delivery, they may try again or hold your package for pickup. Make sure someone is available to receive the shipment. If your order gets returned to us because of an incorrect address or failed delivery, we’ll reach out to you. Additional shipping fees may apply for reshipment.

Late or Delayed Packages

We know waiting for a package isn’t fun. Sometimes delays happen due to carrier issues, weather, holidays, or high shipping volumes. If your order hasn’t arrived within the estimated timeframe, contact us at info@vendlay.shop with your order number. We’ll look into it for you.

Lost or Missing Packages

If your tracking shows unusual delays or you think your package is lost, reach out to us. We’ll check with the carrier and figure out what’s going on. Please don’t assume a package is lost until we’ve had a chance to investigate.

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, we’re genuinely sorry. Please contact us right away with your order number and details about the issue. If possible, keep the packaging and item until we’ve reviewed the situation.

Delivery Information

Please make sure someone can receive the package at the delivery address. Delivery procedures can vary based on the carrier and package size. Follow any instructions from the carrier about picking up your package if you miss the delivery.

Need Help

If you have any questions about shipping, tracking, delivery, or anything else, we’re here for you. Reach out to us using the details below.

Related Policy

For information about returns, exchanges, and refunds, please check our Return & Refund Policy.

Policy Updates

We may update this policy occasionally. The latest version will always be posted here with the date it was last updated. We recommend checking back before placing an order.